Return & Refund Policy

At Esentia.in, we aim to provide our customers with quality products and a smooth shopping experience. We offer a 7-day return policy from the date of delivery.

To be eligible for a return, the product must have a major manufacturing defect, damage, or significant issue that affects its proper use. Minor differences, normal variations, or issues that do not affect the functionality of the product may not qualify for a return.

For a smooth verification process, customers are requested to record a continuous video while fully unboxing the package, clearly showing the package, product, and its condition. This video may be required as proof when requesting a return.

Please note that refunds are not provided for products that are not damaged or defective. Returns are subject to verification and approval by our team.

To request a return, please contact our customer support within 7 days of receiving the product, along with your order details and relevant photos/videos.

Once the return is approved and the product is received and verified, we will process the applicable resolution according to our return policy.

no refund for digital product or e-book

contact:   esentiain@gmail.com